Call us on 01293 529999, email the office, or use the property search at homes-partnership.co.uk. Tell us your budget, preferred areas, move-in date, and any specific requirements (pets, parking, garden). We’ll match new rental listings to your criteria and send you property alerts. There’s no charge to register and no obligation.

Under the Tenant Fees Act 2019, landlords and letting agents in England can only charge tenants for: the rent itself; a refundable security deposit (capped at 5 weeks’ rent for tenancies under £50,000/year); a refundable holding deposit (capped at 1 week’s rent); changes to the tenancy requested by the tenant; default fees for late rent or replacement keys; early termination fees if requested; and utilities, council tax, TV licence and communications services. Any other fees are unlawful.

To rent through us you’ll need: photo ID (passport or driving licence); proof of address dated within the last 3 months (utility bill or bank statement); proof of right-to-rent in the UK; employment details and last 3 months’ payslips (or accountant’s letter if self-employed); previous landlord references (if applicable); and contact details for character references. Most referencing is completed within 48–72 hours once we have everything.

Security deposits are capped by law at 5 weeks’ rent (for tenancies with annual rent under £50,000). For example, on a £1,200/month property, the maximum deposit is £1,385 (£1,200 × 12 ÷ 52 × 5). Your deposit is held in a government-approved tenancy deposit scheme such as the Deposit Protection Service (DPS) and returned at the end of the tenancy minus any deductions for damage beyond fair wear and tear.

Under the Renters’ Rights Act, tenants have a right to request a pet and landlords cannot unreasonably refuse. Each property is considered on its merits — small pets in larger homes with gardens are typically straightforward, while pets in apartments or shared HMOs may be restricted. If pets are agreed, landlords can require pet insurance to cover potential damage. Always discuss pets at viewing stage so we can confirm with the landlord upfront.

If your property is fully managed by Homes Partnership, you report maintenance issues directly to our property management team — by phone, email, or via our tenant portal. We’ll arrange a contractor visit at a convenient time, keep you informed of progress, and liaise with the landlord on any decisions. For emergencies (gas leak, flood, no heating in winter), we have an out-of-hours line. Most maintenance requests are resolved within 5–10 working days.

Under the Renters’ Rights Act, all new tenancies in England are periodic (rolling monthly) from the outset, with no fixed initial term. Tenants can give 2 months’ notice to leave at any time. Landlords can only end a tenancy using specific legal grounds (e.g. they want to sell or move in themselves) and must give the appropriate notice period. This gives tenants more flexibility and security than the previous fixed-term system.